Radiant Photo requires an Internet connection for installation and activation. Once activated, you should be able to use it without the Internet for 60 days. After 60 days, we'll miss you and kindly ask you to come back online, so we can ensure you have the latest updates and features.
If you have a stable Internet connection but still receive this error message, it could be due to your anti-virus software, firewall, or network settings.
Here are some steps you can take to resolve the issue:
- Reinstall Radiant Manager:
- Uninstall Radiant Manager:
Instructions for Windows.
Instructions for macOS. - Download the latest version of Radiant Manager from here:
Windows.
macOS.
- Uninstall Radiant Manager:
- Turn off the Firewall or add Radiant Manager and Radiant Photo to the list of its exceptions:
- Instructions for Windows
- Instructions for macOS - Either turn off your anti-virus or add Radiant Manager and Radiant Photo to its list of exclusions. Consult your anti-virus manual for help.
- Reboot your router. If your router has a firewall, temporarily disable it as well.
- Try using an alternative network. For instance, you can configure your mobile phone as a hotspot:
- Instructions for iOS;
- Instructions for Android. - If you're running a proxy, please disable it or ensure it's correctly configured. You may need to contact your IT department or network administrator for assistance.
Here's how you can check whether you're running a proxy and disable it:
- Instructions for Windows
- Instructions for macOS - If the solution above doesn't work, please send us your Hosts file for review.
- On Windows, the hosts file is located here: C:\Windows\System32\drivers\etc\
- On macOS:- Open Finder.
- Click Go in the top menu > click Go to Folder
- Paste the following path: /etc and click Go.
- In the folder that opens, find the file named hosts and attach it to your support request here.