In most cases, if your computer can open a file with its default image viewer or provide a preview at the OS level, Radiant Photo can open, process, and export it.
Here are a few things to help if your RAW files don't open at all or open as a black photo or if Radiant Photo crashes or freezes when editing or exporting them.
Make sure your computer is up to date
- macOS | Be sure to open your System Preferences and launch Software Update from time to time.
- Windows | Here’s an article on how to check for updates to Windows – https://support.microsoft.com/en-us/windows/update-windows. Please note there are different instructions for Windows 10 and 11.
Keep your format support up to date
- macOS | If you can right-click on the file and open the image in the Preview app on your computer, Radiant Photos should be able to as well. We rely on macOS as a method for opening files. You can check this detailed list of supported cameras here:
- Windows | If you’re on Windows 10 or 11– be sure to install these free Microsoft add-ons.
An important note for owners of Sony cameras on Windows: make sure to remove legacy Sony RAW Drivers from your computer to avoid conflicts with the Microsoft RAW Extension. A common symptom of such conflict is the inability to export RAW files or 0-byte output files.
You can check whether you have Sony RAW Drivers installed this way:
- In search on the taskbar, type Control Panel and select it from the results.
- Select Programs > Programs and Features.
- Check the list for this driver, and if you have it, click Uninstall.
Alternatively, you can just type RAW in a computer search and check whether you can locate a Sony RAW Driver among the search results.