Q: I can't save images from Radiant Photo. What can I do?
Symptoms:
- The "Processing Files" progress bar is stuck at 0%.
- The software creates empty 0-byte files during the export process.
- Radiant Photo hangs, freezes, or crashes when attempting to export images.
- An error message stating "Photo could not be saved" appears.
If you're experiencing issues with exporting images from Radiant Photo, here are some troubleshooting steps you can try:
1. Change the directory:
- Try changing the export directory to an alternative location.
- Avoid storing your files at the top level of the drive (e.g., E:\ on Windows or /Volumes/ on macOS) or exporting them there. Instead, you can create a new folder on that drive, move the source files to that folder, and perform the export there.
2. Check permissions:
- Make sure you have all the necessary read-and-write permissions for the files and folders involved.
For Windows users, check this thread.
For macOS users, refer to this guide to learn how to change permissions: link. - For macOS only: ensure the app has full disk access and access to files and folders:
- Choose the Apple menu > System Settings (or System Preferences) > Privacy & Security > Privacy section.
- Click on 'Full Disk Access' and use the plus (+) icon to navigate to the Applications folder > Radiant Imaging Labs > select Radiant Photo or Radiant Photo 2.
- Repeat these steps for Radiant Manager and Radiant LR (or Radiant2LR if you're working with Radiant Photo 2).
3. Verify disk space:
- Ensure that you have enough available disk space on your system.
- For macOS users, you can find information on checking disk space here: link.
- For Windows users, check this link.
4. Disable antivirus software or add exceptions:
- Try disabling your antivirus software temporarily or add Radiant Photo to the list of exceptions within your antivirus program. Consult your antivirus manual for help.
- Windows only: Apart from allowing the software through antivirus, consider disabling Controlled Folder Access or allowing Radiant Photo through it. Check the instructions here.
5. Ensure camera compatibility if you work with RAW files:
Refer to this article: I'm having trouble opening or processing RAW files
Windows users need to install these extensions:
6. Remove legacy Sony RAW Drivers (for Windows users with Sony cameras only):
- To avoid conflicts with Microsoft RAW Extension, remove legacy Sony RAW Drivers.
- To check for Sony RAW Drivers:
- In the search on the taskbar, type 'Control Panel' and select it from the results.
- Go to Programs > Programs and Features.
- Check the list for the Sony RAW Driver and uninstall it if found.
- Alternatively, search for RAW on your computer and see if you can locate a Sony RAW Driver among the results.
You can skip this step if you don't have Sony RAW Drivers installed on your device.
If you continue to experience issues with exporting images from Radiant Photo, we recommend contacting Radiant Imaging Labs' support for further assistance.