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I'm upgrading to a new device and want my Radiant Photo mobile app to come along

  • Updated

Transferring your Radiant Photo mobile app to a new device is a piece of cake. Here are the steps for a hassle-free transition.
Contents:

On iOS devices:

You can transfer purchased content from one iOS device to another as long as you use the same Apple ID and iCloud account.

  • Log in to your Apple ID and iCloud account. Here’s how: https://support.apple.com/en-us/HT204053
    You can verify your purchase history here.
  • Search for the Radiant: AI Photo & Video Editor app on the App Store
  • Download the app (there should be a small cloud icon next to it). NOTE: If the cloud icon is not there, this means the Apple ID you're using did not previously download this app.
  • Launch Radiant Photo. On the main screen of the Radiant: AI Photo & Video Editor app, click on the Information button (a circle with “i”):
    photo_2023-11-08 16.56.40.jpeg
  • Next, tap “Restore Purchases” at the bottom of the screen.
    photo_2023-11-08 17.01.11.jpeg

On Android devices:

All transactions made on Android are tied to your Google account. This means you can restore your Radiant Photo app purchase on any Android-powered device if you use the same account.

Please make sure you are logged in under this Google account on your phone in Google Play Store. How to change your Google account in Play Store?

Please note: The app links to your Google Account upon installation. Any in-app purchases you make will be associated with the original account used during installation. If you reinstall the app with a different Google Account, your purchase cannot be recovered.

If you're still seeing the free version, try clearing the cache and data in Google Play.
To clear the cache and data, go to Settings > Installed apps > Google Play > Clear Cache and Clear Data. Afterward, reopen the app and try to access one of the Pro features. Your previous purchase should be automatically restored.

If the issue persists, try restarting your device by turning it off and on again. Sometimes, certain processes may impede the restoration process, and starting afresh can be beneficial. Ensure that you are connected to the internet and try to access one of the Pro features. Your purchase should be automatically reinstated.

 

What if I’m switching from Android to iOS or vice versa?

Subscriptions and one-time purchases cannot be transferred from an iOS device to an Android device (or vice versa) because they use different marketplaces (App Store for iOS devices, Google Play for Android). To continue using the app on your new device, you'll need to make a new purchase through the App Store or Google Play.

 

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