We’re no fans of taxes, but alas, they’re a necessary evil. Therefore, as required by law, our billing partner, FastSpring, collects applicable taxes on all purchases.
To learn more about FastSpring's tax policy, please visit this link.
I haven't purchased your product yet, and I don't want VAT or tax to be applied
I've already purchased and need a tax/VAT refund
I haven't purchased your product yet, and I don't want VAT/tax to be applied
If you're eligible for tax exemption, our billing partner, FastSpring, can create a custom tax-exempt order for you. To obtain it, you need to contact FastSpring Consumer Support, and in the Order Details section, choose No, I have not purchased yet.
Please include the following information:
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The name of the product (link or screenshot with the product name and price)
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Product quantity
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Product price as seen on checkout page
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Purchaser’s full name (first and last)
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Purchaser’s email address
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Purchaser’s billing address including zip/postal code
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A copy of the tax-exemption document, either in PDF or an image format.
I've already purchased and need a tax/VAT refund
If you've already purchased the product, you can request a tax/VAT refund within 30 days of a charge when a valid VAT ID is provided and the order is paid with a credit/debit card, PayPal, or Amazon Payments.
Please submit your tax/VAT refund request to FastSpring Consumer Support, and in the Order Details section, choose Yes, I already purchased.
Your request should include your company’s valid VAT ID as well as Order ID, Date of Purchase, and Order Total for the transaction you wish VAT/tax to be refunded.