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My Radiant Toolkit code doesn't work

  • Updated

You've received an email with the Radiant Toolkit code(s) but it doesn't work...
Ever found yourself scratching your head over the infamous "The promotional code you entered does not exist" error message? Don't worry, we're here to shed some light on why it might be popping up.

1. You haven't copied the code in full

It's crucial to copy the entire code – including the prefix – for it to work properly.

The full code usually looks like this: TOOLKIT-MONTH-XXXXXXXXXXXXXXXXXXXXX
That's right: TOOLKIT-MONTH- is also a part of the code, so make sure to copy it too.

 

2. You're not in the Radiant Toolkit Store

Our Toolkit codes are designed exclusively for use in the Toolkit Store: https://radiant.onfastspring.com/toolkit

Trying to use them elsewhere, e.g. in our Marketplace, won't yield any results, so be sure to head over to the right place.

 

3. Your code has already expired

Promo codes come with expiry dates. Check your delivery email for the details.

4. You've already redeemed this code

Each code can only be redeemed once, so if you've already used it, it won't work again. Keep an eye on your previous purchases to avoid any confusion.
 
 
 
By keeping these pointers in mind, you'll be better equipped to troubleshoot any Toolkit code issues that come your way.
 
Still have questions? Our support team will gladly help you. 
 

 

 

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