Radiant Photo uses a drive ID to verify the installation on a particular device. Resetting the computer, reinstalling the operating system, or replacing the hard drive on your current computer can change the drive ID, which may cause Radiant Manager to think that it is installed on a new device.
To avoid this, you need to deactivate Radiant Photo on your current drive before performing any of these actions. Once the hardware is reset or replaced, you can reactivate Radiant Photo on the same device. If you didn't deactivate Radiant Photo beforehand, shoot a message to our support team for help.
Moving to a new machine? You need to deactivate Radiant Photo on your old computer first.
Deactivation allows you to remove Radiant Photo from one computer so that you can use it on a different computer. Remember that you can install and use Radiant Photo on two computers at once, so if you only have two computers that you use Radiant Photo on, then you do not need to deactivate it.
How to perform deactivation:
- Launch the Radiant Manager.
Click the three dots (…) icon on a product’s tile.
Click the Deactivate button in the pop-up window.
To re-download the software, please visit this link: https://radiantimaginglabs.com/download-radman/
Run the installer and follow the on-screen instructions.
Make sure that all your host applications (e.g., Photoshop) are closed during the installation process.
Check this article for activation instructions.